All of our products are instant digital downloads. Because a file cannot be returned once it's been delivered, all sales are final and we do not offer refunds or accept returns. We want you to love your purchase, though — so if something is wrong with your file, or you're having trouble downloading it, please email us at hello@bitsandpiecescrafter.com. We'll always help you fix the problem and make sure you get the product you paid for.